Privacy Policy

1. Introduction

1.1.    This is the Privacy Policy for the website located at (“Site”).

1.2.    The data controller and owner/operator of this Site is Virtual Piano Academy (“Virtual Piano Academy” or “us” or “we”).

1.3.    Please read this Privacy Policy carefully as it explains in general terms how Virtual Piano Academy protects the privacy of your personal information. By submitting your personal information to us you agree that we may use such information in accordance with this Privacy Policy. 

1.4    When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

2. How We Collect Your Personal Information

2.1    When you enrol as a student or subscriber (“learner”) on our Site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.

a) Email marketing: we may send you emails about our Site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to your learning resources on the Site, survey you about your usage, or collect your opinion.

2.2.    The type of personal information we collect about you may include your name, e-mail address, postal address, birthday, phone number and other information about you.

2.3.    We only collect information that is necessary to allow us to provide our services to you.

2.4.    We may store the data that we collect from you at a destination located outside the European Economic Area (“EEA”). When you submit your personal data to us, you are agreeing that we can transfer, store or process your information in this way. We shall take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

3. Our Disclosure Statement

3.1.    When we collect your personal information we will tell you why we are collecting it and how we plan to use it, or these things will be obvious when we collect your information.

3.2.    It is your responsibility to ensure the personal information held by us is accurate, up-to-date and complete. If you need to update your information with us please contact us.

4. How We Use Or Disclose Your Personal Information

4.1.   We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related to the main reasons we collect it, such as invoicing, sending reminder notices, and providing you with information relating to us and our services. Other uses of your personal information may include:

a) sending you our e-newsletters;

b) providing you with information, products or services as requested by you or which we feel you may be interested in;

c) carrying out our obligations arising from any contracts you have entered into with us;

d) allowing you to participate in interactive features of our service if they have been previously selected by you; and

e) notifying you about changes to our service or this Privacy Policy.

4.2.    If you do not want to receive any further communications from us please contact us.

4.3.    We do not disclose the personal information we collect to third parties for the purpose of allowing them to direct market their products and services unless you have consented to such disclosure.

4.4.    You have the right to ask us not to use your data for direct marketing at any stage. This request may be made by contacting us. We will process your request within one calendar month of receiving it.

4.5.    We may disclose your personal information in the following circumstances:

a) If we sell or buy any business assets (or the business itself) and are required to disclose personal information to prospective buyers or sellers;

b) If we are required by law to disclose such information;

c) If we need to use such information to enforce our Terms and Conditions, or to protect the rights, property or safety of ourselves or others.

5. Use of Aggregate Data

5.1.    We may collect certain non-personal information to optimise the services we provide to you (for example the identity of your browser, the type of operating system you use, your IP address and the domain name of your service provider).

5.2.    We may use and disclose non-personally identifiable information in aggregate form to improve the Site and our services and to assist our advertising partners with targeted advertising.

6. Security

6.1    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6.2    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage can be guaranteed to be totally secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. You acknowledge that we will not be liable in the event that your personal information is accessed or disclosed due to reasons beyond our control, including but not limited to hacking from a third party.

7. CAN-SPAM Compliance and Opting-Out

7.1   In compliance with the CAN-SPAM Act, when we send you an email we will clearly state who the e-mail is from and provide clear information on how to contact us. In addition, all emails from us will also contain instructions on how to remove yourself from our mailing list.

8. Public Information

8.1   All information posted by a User on any of the Site forums/blog discussions, social media accounts and/or communicated in comment and chat areas of the Site is public information and is accessible by other Users of the Site. While we strive to protect and respect your privacy, you acknowledge that any information that you disclose to any of the public forums on the Site will be seen by other Users.

8.2   All communication submitted via the pop-up chat window on the Site is viewed only by Virtual Piano Academy staff. However, any correspondence you communicate through this channel can and might be made public if necessary.

9. Cookies

9.1   We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

9.2   We use cookies to recognize your device and provide you with a personalized experience.

9.3   We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.

9.4   Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit

9.5   Opting out: You can opt-out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

9.6   We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

9.7   Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

10. Links to Third Party Sites

10.1  We are not responsible for the content or practices of websites operated by third parties that are linked to on our Site. These links are meant for your convenience only and you agree that once you leave our Site via such a link, you are responsible for checking the applicable privacy policy of the third-party site.

10.2  Payment information is collected by third-party merchants. Your payment information is handled in accordance with the relevant merchant’s terms and conditions and privacy policy. It is your responsibility to review and accept such terms before entering your payment information into the Site.

11. Accessing Your Information

11.1   We will, on request, provide you with access to your personal information. Your request to obtain access will be processed within one calendar month.

11.2   We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will update your record within one calendar month.

12. Withdrawing Consent

12.1   At any stage during use of our site, you may withdraw your consent for our use of your personal information. This may be done by contacting us.

13. Retention of Your Personal Information

13.1   We keep your data as long as reasonably necessary for the legitimate business or legal purposes of Virtual Piano Academy.

13.2    You can choose to delete your personal information at any time by contacting us. Requests for deletion of personal information will be processed within one calendar month.

14. Web Analysis Tools

14.1    We may use web analysis tools that are built into the Virtual Piano Academy website to measure and collect anonymous session information.

15. Age of Consent

15.1   By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

15.2    No child under the age of 13 is allowed to sign up to the Site. A parent must sign up on the child's behalf, and grant access each time the child wishes to view their lesson material. 

15.3    As a parent, you agree to the monitoring of your child in relation to their usage of this Site.

16. Changes to this Privacy Policy

16.1    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

17. How to Contact Us

17.1    If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to Virtual Piano Academy’s Privacy Policy and/or Terms and Conditions please contact us.

Last updated: 12 June, 2020

18. More information on our Cookie Policy and website Terms of Service